Thank you for shopping at Off the Wall Decor! We want to ensure your complete satisfaction with your purchase. If, for any reason, you are not completely satisfied with your order, we are here to help.
You have 14 days from the date of purchase to initiate a return.
Most items can be returned as long as they are in their original, unused condition. Please ensure that the product is in its original packaging and includes all accessories, manuals, and any other materials that came with it.
Items that cannot be returned:
Unfortunately, we cannot accept returns on merchandise that was custom produced. These items are made specifically based on the information provided at the time of purchase and cannot be restocked or resold.
Refunds for eligible returns will be issued to the same payment method. Once your return is received and inspected, we will send you an email notification regarding the status of your refund.
The buyer is responsible for the return shipping costs. Please ensure that the item is securely packaged to avoid any damage during transit. We recommend using a trackable shipping service to ensure the safe return of the product.
How to initiate a return:
To initiate a return, please contact our customer service team at firstname.lastname@example.org. We will guide you through the return process and provide you with the necessary instructions.
Returns will not be accepted without prior authorization.
We reserve the right to refuse a return if the item is not in its original condition or if it does not meet our return conditions.
Once your return is received and inspected, we will process your refund within 3 to 5 days.
If you have any further questions or concerns, please feel free to reach out to our customer service team. We appreciate your business and look forward to assisting you with your return.